Finde die Antworten auf deine Fragen
Allgemein
Can I place an order by e-mail or telephone?
Unfortunately, this is not possible directly and orders can only be placed via the webshop. If there are any challenges with your order, please send us a message and we will look into it together.
Can I order a sold-out product?
There is currently no possibility to do this. Please send us an e-mail and we will see if we can get the product back or organise it for you.
I have not yet received an order confirmation?
Sometimes it takes a moment. The confirmation will be sent as soon as the payment has been processed, this can also take a moment depending on the provider, also check your SPAM folder.
If you still do not receive the confirmation, please send us a message with your information and we will check your order
Wo finde ich meine Bestellnummer?
You can find your order number in your account or your order confirmation.
What is the status of my order?
You can check the current status via the link in the confirmation e-mail. You can also view the status via your account or contact us.
Where can I find my account?
You can find your account here
We do not use traditional passwords for our customer accounts, you log in with your e-mail address and then receive a 6-digit code by e-mail.
Zahlung
Which payment methods do you offer?
We offer all common payment methods such as PayPal, Klarna, Mastercard, Visa, American Express, Apple Pay, Google Pay and bank transfer
Can I pay bank transfer?
When paying via bank transfer, please transfer the amount within 14 days. The goods are reserved for you for this period. Please note that the order will only be sent after receipt of payment. You will receive more informations in your order confirmation.
Do you send invoices by post?
We do not send out invoices ourselves, if you need an invoice, please contact us by e-mail.
In the interests of environmental protection, we only send invoices by e-mail.
I can no longer find my invoice!
Please contact us by e-mail and we will send you the invoice again.
Rücksendung
Can I return my order?
Of course, you have the option of cancelling your order within 14 days of delivery.
In any case, please note our cancellation policy
How do I send my return?
To register your return, you can log in to your account and start the return there.
Send the parcel to the following address:
einszwei
Gutleutstraße 14
60329 Frankfurt am Main
Important
Always use a shipping box for shipping. The product packaging is not shipping packaging. You are responsible for the integrity of the items, please make sure that your order number is on the shipping label as a reference or is included. If this is not the case, processing may be delayed or it may not be possible to allocate the order.
Can I return my order to the store?
Of course, you can return your order at any time during our opening hours.
Gutleutstraße 14
60329 Frankfurt am Main
Mo, Tue, Thu, Fr 12:00 - 17:00
How do I receive my refund?
Once we have processed your return, we will arrange your refund to your original payment method. This can take up to 10 working days depending on the type and provider.